LEGAL

Refund Policy

Last updated: 23 October 2026

1. Who we are

Holistic For You (also referred to as Holistics4u) is a brand of Life Line & Utility Services LLP (“we”, “us”, “the Platform”). We operate as an online booking aggregator that connects patients with independent therapists and specialists.

2. How fees work

Consultation and therapy fees are set according to the specialist you book. Payments on Holistic For You are collected via Razorpay, our online payment partner. When you pay through the Platform, the charge is processed securely by Razorpay and appears according to your card, UPI, or other payment method’s statement rules.

This Refund Policy explains how refund requests are handled for fees paid through Razorpay on our Platform. Individual practitioners may also have their own cancellation or refund rules. If those rules differ, the specialist’s policy for that appointment may apply in addition to this policy.

3. Cancellations by you

More than 24 hours before the appointment: You may request a reschedule or refund of any fee paid via Razorpay on the Platform. Once approved, we initiate the refund through Razorpay; it typically appears in your original payment method within 7–14 business days (bank or UPI timelines may vary).
Within 24 hours of the appointment: Fees paid for that session are generally non-refundable, though the specialist may offer a reschedule at their discretion.
No-show: If you miss an appointment without notice, the fee is non-refundable.

4. Cancellations by the specialist or Platform

If your specialist or the Platform cancels an appointment, you may choose a free reschedule to another available slot or request a full refund of any fee paid via Razorpay for that cancelled session. Approved refunds are processed back through Razorpay to your original payment method.

5. Service quality and clinical outcomes

Because Holistic For You is an aggregator only, refunds are not provided solely because you are dissatisfied with clinical advice, diagnosis, or treatment outcomes. Those matters should be raised directly with the independent practitioner. This does not affect any rights you may have under applicable consumer law.

6. How to request a refund

To request a refund or discuss a cancellation, contact us as soon as possible with your booking details (name, date, time, and specialist):

Email: holistics4u@gmail.com
Phone / WhatsApp: +91 83902 90923

We may need to coordinate with the specialist before confirming a refund. Refunds of Razorpay payments are initiated by us and completed by Razorpay / your bank or payment provider; we do not control exact credit timelines after a refund is issued.

7. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Platform after an update means you accept the revised policy for future bookings.